Sales Contract Copies

Your signed sales contract is provided to you in person upon the completion of your purchase.

If you require a duplicate copy, please contact us via email. To ensure we can locate your specific file in our archives, kindly include the following details in your request:

• Full Name (First and Last)

• Contact Phone Number

• Email Address

Upon receiving your information, we will promptly retrieve a copy of your contract and send it to you.

Our Return & Exchange Policy

Your satisfaction is our priority. If you wish to return a purchased item, please notify us first. We offer several convenient options to facilitate the process.

For Customers in the USA:

1. Free Pickup: We can arrange to collect the product directly from your address for an exchange.

2. Return to Warehouse: You may ship the item to our secure warehouse in New Jersey at your convenience.

For All Customers (Including International):
You also have the option to send the product directly to our main store in Istanbul, Türkiye.

Process:
Once the product is received in good condition at any of our designated locations (New Jersey or Istanbul), we will immediately initiate your refund or exchange process.

Please contact our team to notify us of your return and to receive specific instructions for your chosen method.

Regarding Product Availability

Our commitment to offering diverse options means product availability differs between our collections:

• For Our Machine-Made Collection: Our inventory is consistently updated and maintained. As long as a design remains in production, we will reliably keep it in stock for you.

• For Our Handmade Collection: Each piece is a unique work of art, meticulously crafted by skilled artisans. Due to the nature of this craftsmanship, no two rugs are identical, and once a specific handmade piece is sold, it cannot be restocked or exactly reproduced.

We encourage you to acquire your chosen handmade rug when you find it, as its uniqueness means it may not be available again.

Our Shipping & Privacy Process

At Omar Rugs, we are committed not only to the quality of our products but also to the security of our customers' personal information.

For our valued customers in the United States, we utilize a special two-stage delivery method. This approach is specifically designed to protect your privacy, as we have found that standard shipping carriers often sell customer address and contact details to third-party companies.

How it works for US deliveries:

1. Your order is first shipped to our secure, private logistics hub in New Jersey.

2. Upon arrival, our dedicated team repackages and handles the final shipment directly to your doorstep. This extra step ensures your personal information remains exclusively with us.

For our International Customers (outside the USA):
Your orders are shipped directly to your address in a single, seamless delivery.

Tracking Your Order:
To obtain your tracking number, please contact our customer service team via email or WhatsApp. We will provide it to you immediately.

Thank you for your trust in Omar Rugs.